Account Management

1 What is the difference between an absolute-user and a sub-user? An absolute-user has the admin rights on the entire account created for a company. This user can create / delete / manage sub-users, edit account settings, monitor account usage, assign various permissions to sub-users, subscribe to new services, and renew existing subscriptions. This user can also post jobs, manage responses through application management. A sub-user can post jobs, manage responses through application management and change his sub-user password.

2 I'm having problems signing into my account. What should I do?
(In case of any problems with)If you are unable to log into your account, please check if:

• You are entering the correct username and password to log in to your account. Please note these account details are case-sensitive.
• You have cookies enabled on your browser.
• You have JavaScript enabled in your browser.

If the problem persists, please email us at querries@jobsshell.com alternatively; please contact us at any of our helpline numbers.

 

3 I forgot my username/password. How can I retrieve it?
To retrieve your username / password, please go to Forgot Password page and we'll email you your account details:

4 Can I give permissions to specific users only to use products that I have purchased?
Yes, you can grant product usage permissions to specific users in case you're logged in as a super-user. For this,

• Login to your recruiter's account as a super-user
• Go to 'Administration' section and click on 'Manage sub-users'
• Select the sub-user to whom you wish to assign E-recruits permissions for example and click on the 'Modify' icon against that sub-user.
• In the dialog that opens up, check the products under the 'Permissions' section and click OK.

 

5 How many sub-users can I create?
Different subscriptions have different number of sub-users associated. For e.g. With Job Postings, you will get 5 default subusers, E-recruits offers you 2 and e-recruits offers 5 default sub users. I.

6 Why do I keep getting logged out of my account?
If you have been logged out of your Jobsshell account, it is probably because:

• You have not used the application since 1 hour after you logged in and your login session has expired.

[Note: It is always recommended click on the "Logout" link at the top after you finish using Jobsshell services. This is to avoid any timeouts and prevent unsaved changes from being lost].
OR
• You do not have cookies enabled on your browser. You will need to enable cookies and then login again.

 

7 How do I benefit from E-recruits?
E-recruits is the largest database of Jobseekers in India, having profiles of jobseekers from various industries, functions, locations and experience levels.
With a E-recruits subscription you get to reach out to these jobseekers and hire them to meet your recruitment needs. E-recruits offers:

• an intelligent search engine that help in finding the right (most relevant) candidates with great ease.
• various search options: advanced, role and custom - define and choose the way you'd like to search
• the ability to refine your search by drilling down further through tools like search within results and
• ability to contact candidates by email/sms, shortlist, candidates, forward resumes, organize resumes in folders
• regular alerts of resumes in your email based on the parameters you decide and at the frequency you want

 

8 How can I search for resumes in E-recruits ?
In case you are logged in as a Super-user, you can perform various administrative tasks and view MIS usage. However, to perform resume search you will need to login using a subuser account.
You can directly search in E-recruits if you're already logged in as a subuser. This is how you can perform a search if you are logged in as a superuser:

• Login to E-recruits
• Under "E-recruits" tab, select 'Search Resumes'. This'll take you to a page listing the available sub-user names that you can use to login to E-recruits and perform the search.
• Select the desired sub-user from the 'Username' dropdown under 'Available sub-user(s)' tab.
• Click 'Login'. This will take you to the search page having multiple search options.
• Click on the desired search tab [Advanced search, My search or Role search].
• Enter your search criteria and finally click on 'Search Resumes' button.
If you are logged in as a subuser,
• Click on the 'E-recruits' tab and select 'Search Resumes'. This'll directly take you to the search page.
• Click on the desired search tab [Advanced search, Role search or My Search].
• Enter your search criteria and finally click on 'Search resumes' button.

This will show you the resumes matching your search criteria.

 

9 What are the different search options available in E-recruits?
You can search for candidates in our resume database using the following search options:

• Advanced Search: Comprehensive search using multiple search criteria like keywords, experience, annual salary, current location, functional area, industry type, include/exclude specified employers. You can also set additional filters like diversity hiring [searching women candidates only], candidate's age, work status for USA and other countries and set display options for the search results.
• Role Search: Search based on functional area and roles. You can also set additional filters like diversity hiring [searching women candidates only], candidate's age, work status for USA and other countries and set display options for the search results.
• My Search: You can customize your search form and add/remove search fields that you use frequently.

 

10 What is the significance of keyword search in E-recruits?
The Keyword field in search form searches for the inputted keyword(s) in various fields of a resume. The keywords are searched for in the following fields of the resume:

• Profile of the candidate
• Summary of experience
• Current Organization - you can look for people currently employed at certain companies by simply writing the company name in the keyword field
• Designation - you can search for specific designations such as Marketing Manager, Team Leader, CTO, and CEO etc.
• The educational institute name fields - you can search for graduates from IIT, IILM etc.

 

11 How can I search within results?
To further condense your search results and give you more precise results, you've the option to 'search within results'. You can see this option in search results page

• Click on 'Search within Results' on search results page.
• Input the criteria in the 'search within results' text box, click 'Search'

This is basically a next level search performed on your original search criteria, which remains the same.

 

12 What is the significance of 'Available usernames'? What happens if I turn it ON or OFF?
'Available usernames' shows the sub-user names that are not currently logged into account and are available for use. You need to be a Super-user to turn this feature ON / OFF. If you turn it ON, you will enable sub-user(s) of your account to see a list of usernames who are not using Account. Thus, they can select any of the idle usernames & login to the database. Please note that you'll be able to view the list of available sub-users only when you've permissions to do so else you'll need to contact your super-user for this.

13 What is meant by 'Reset sub-user'?
You need to be a Super-user to turn this feature ON / OFF. If you turn it ON, you will empower sub-user(s) of your account to reset their login id if somebody has already logged into the account with the same username.
In case you are a super-user, then you can reset any of the sub-user logins. For this go to main menu and click on 'Reset sub-user(s)'. From the listed sub-user names, click on the ones that you wish to reset and click the 'Reset' button.

14 How can I keep track of user activity in my account?
To view activity in your account over a period of time, you can generate and view the following reports after you login to account as a super-user [These reports are available to super-user only]:

• Database Usage report: Displays the overall activity of the users of your company over a period of time.
• User Login report: Displays the login details and activity of the users using In the last month
• Contacted Candidate MIS [available to sub-user only]: Displays the report on the candidates contacted by the sub-user. The data is available for last 7 days only and you can run the report for a specified duration.
Besides, you can also customize the reports' display and choose the fields to be included. You can access reports in the following way:
• Login to your recruiter's account >> Go to section 'Reports and MIS' >> Click on 'Database Usage Reports' or 'Login Report' under 'Activity Reports'.

For later use, you can also download these reports in MS Excel format. In case you wish to receive these reports in your mailbox at regular intervals, you can set daily, monthly, weekly alerts for these reports. However, this functionality is available only to a super-user.

 

15 How can I view details of a resume?
To view a resume:

• Conduct a search
• Click on the resume heading of the desired resume from the resume listing page

This will open the resume preview with its details

 

16 How can I contact candidates?
You can contact candidates in two ways:

• Send out emails from your account to the candidates.

For contacting candidates through:

• Select the desired resume(s) from the resume listing page
• Click 'Send mail' from the actions listed at the top
• From the form that shows up, select an existing email template or compose a new email to be sent to the candidate(s)
• Attach a job (optional)
• Preview and send the mail

You can also contact the candidates through SMS [you'll need to select 'Send SMS' action in that case in step 2 above.

 

17 How can I save resumes that I like during my search?
To save the desired resumes from the search results page

• Go to the search results page; check the box against the resume(s) you wish to save/move into a folder.
• Click on the "Save to Folder" button at the top.
• Follow the instructions in the window that pops up and save/move the resume(s).

To save the desired resumes from the resume details page

• Click on the "Save to Folder" button at the resume preview page and follow the instructions.

The resume will be moved to the selected folder. This option is more time taking but is helpful when you wish to scan through the entire resume before moving it to a folder. Once you've saved/moved the desired resume(s) to the folder(s), you can view them from the folder itself.

 

18 Can I create templates for the emails I wish to send to candidates rather than creating a new email message every time?
Yes, for this you need to create contact templates using these steps:

• Login to your account
• Go to 'Resume database'
• Click on the tab 'Contact Templates'
• Click the button 'Create New Template'
• This will open up a dialog box. Specify the template name, and subject, compile the email message and click on 'Create'.

This template will be listed on the 'Manage Contact Templates' page in case you wish to modify it in the future. This will also be available in the 'contact selected candidates' form under 'use saved template' dropdown, after you click on 'Send Mail' button from the resume listing page.

 

19 What is refine results / clusters ?
You can use the 'Cluster' functionality to further refine your search results. For example, after you've performed a search and wish to see the number of resumes against each 'role' in that search, you can use 'role cluster'. To view number of resumes against various CTC ranges, you can use 'CTC cluster' and so on.

20 What are resume alerts?
Resume alerts are the mails that you receive whenever any new resume matching your saved search criteria enters our resume database. This is to keep you updated on the latest matches against your saved searches. To set alert settings and frequency:

• Login to your account
• Under 'Resume database', click on 'Saved Searches'
• On the 'Manage Saved Searches' page that comes up, click on the tab 'saved searches'.
• Check the saved search for which you wish to receive resume alerts via email
• Click on 'Edit Alert settings' icon against that search
• Follow the instructions on the dialog that comes up

This will set your resume alerts.

 

21 What do different icons on search results page indicate?

• Inactive jobseeker: Candidate is not active on our site for 1 year.
• Resume modified after viewed: Resume has been modified by the candidate after it was last viewed by you
• Contacted by Email: Candidate has already been contacted on email
• Resume already viewed: You've already opened and seen these resumes in detail
• Comments added: You've added comments to these resumes
• Contacted by SMS: Candidate has already been contacted by SMS

This will set your resume alerts.

 

22 Can I add notes to the resumes for additional information or future reference?
Yes, you can add additional notes to a resume by using the 'Add comments' option available at the top-right on the resume preview page.
Click on that option and enter the desired comments

23 How can I print a resume?
To print a resume, click on the resume heading from the resume listing page. This will show the resume preview in detail. Click on the 'Print' option and this'll print the resume.

24 Is it possible to download the resumes that I like or wish to refer later on?
Yes. To download resume(s):

• Login to your account and go to the folder from which you want to download the resumes.
• Click on 'Download resume(s)'
• Specify the starting and ending index of the resumes you wish to download.
• Click 'download'

This'll download the desired resumes. To download the resume that you're currently viewing, simply click on the 'Download' option available at the top of the resume preview page.

 

25 What is Resume Freshness?
Resume Freshness indicates when a candidate was last active on our site. You can search the resumes on the resume freshness.

26 What are Job Postings? What all can I do with your Job Postings solution?
When you need to fill a position, time is money. And every minute counts. You need to get your job in front of the most qualified job seekers. You need an easy and reliable way to manage incoming CVs and select the right person for the job. And that's what posting your job on we deliver - the most efficient and cost-effective way to hire online.

27 How can I post a job on Jobsshell.com?
Posting jobs on Jobsshell.com is quite easy with 3 simple steps:

• Login to your Recruiter's account at Jobsshell.com with the username and password mailed to you earlier. Go to "Job Postings" >> Post a Job
• Fill the Job Posting form, preview and post it.

P.S: After your payment has been validated/received by us, you can start inputting jobs immediately. If you feel that your account has inadvertently not been credited with payment, please contact us

 

28 For how long will my posted jobs remain advertised the site?
All jobs remain active on the site for 30 days from the date of posting.

29 How do I know the number of job postings left in my subscription?
You can view this information on recruiters' home after you login (in the subscription status module - for super-user). You can also see this number at the top of Manage Jobs section.

30 How long will it take for my job to get reflected on Jobsshell site?
It takes 1 Day for a job posted to be visible on the site.

31 How do I add additional email ids? Is there any limit on the number of email ids allowed?
Login to your recruiter's account at Jobsshell.com and click on the "Edit your company profile" link. This will take you to a page where you can add additional email ids.
A classified listing subscriber can add only up to 2 email ids, whereas a hot vacancy subscriber can add multiple email ids.

32 Why do we need labels for additional contact addresses in the vacancies posted on the site?
Labeling of additional addresses is done in order to systematically sort out the responses being received. Here you can sort out the responses being received for different branch offices by using separate labels for different branch offices. In this way you can track the responses more systematically. For e.g.: To elicit the responses received for your Mumbai and Delhi offices you may label them as Mumbai address or Delhi address respectively.

33 What is meant by 'Refresh' a job?
Refreshing your job advertisement means extending its duration on the site. Each refresh consumes a job from your subscription. This implies that if you have subscribed to a pack of 5 jobs, you can either post 5 jobs or post one job and refresh it 4 times. Also, if you have purchased a single job posting, you will not be able to refresh it. Single postings purchased are a one time posting that cannot be refreshed or edited.

34 What happens to my job after 30 days? What are 'Inactive Jobs'?
The jobs that had been on site for more than 32 days are marked as 'Inactive Jobs'. These jobs are still available to you for a period of 4 month from the date of posting, after which they are permanently deleted from our database.

35 How do I modify a job vacancy that I've already posted on the site?
To modify a job, you need to follow these steps: Modify a posted job:

• Login to your account and click on "Job Postings". [An edit will consume a fresh posting as your job advertisement will get refreshed to remain live on the site for 30 days from the date of last edit.
• Go to "Manage Jobs".
• Or, Search for the desired job(s).
• In the search results, click "Edit" link shown against the job you wish to edit. This will take you to the pre-filled job posting form for that job. Make the desired changes there and finally post the job.

Modify a saved job:

• Login to your account and click on "Job Postings".
• Go to "Manage Jobs". Click on the tab "Saved Jobs".
• On the job listing shown at the page, click "Edit/Post" link shown against the job you wish to edit. This will take you to the pre-filled job posting form for that job. Make the desired changes there and finally save/post the job.

 

36 How do I remove my job from your site?
If you wish to remove an already posted job from the site:

• Go to the manage jobs section
• Click on the 'Remove' icon against the job which you want to remove
• In the prompt that appears, click 'Remove'

 

37 How do I view the applications/responses received for the job that I've posted?
For the job that you've posted on Jobsshell you can choose to receive the applications in different ways:

• Email: Directly receive the applications on the email id provided by you while posting the job. The responses will also be available in BRV.
• E-recruits : Our response management system
• Company URL: Redirect the applicant to this URL as soon as he clicks the apply button on the job
• Offline applications: Receiving applications on some other address and not receiving them online

 

38 What is Job usage indicator?
A Job Usage Indicator is displayed on the Job Posting form. This indicator gives a count of Job Postings that you would end up consuming with the given number of locations while you are posting a job. A set of up to 3 locations would consume 1 Job posting, and you can specify up to maximum of 9 locations in 1 job.

39 How can I filter out irrelevant applications?

• Select the option "Job filter" to create a filter. This will show a preferred location box.
• Select the preferred location for the candidates.

When someone applies to this job, the application will be filtered based on the locations specified by you And a set of intelligent rules that we apply.

 

40 How can I keep a track of Job Posting activity for my account?
you can generate and view the following reports after you login to account as a super user [These reports are available to super user only]:

• User specific Report: Displays the overall Job Posting activity of the users of your company over a period of time. This reflects the number of jobs posted, edited, refreshed and deleted by each user of your company.
• Job specific Report: Displays the details of each & every job being posted by your company i.e. who posted it, last refreshed, no. of views, responses, job status etc.
You can also download these reports in MS Excel format.

 

41 How are the resumes listed?
When you click on a particular resume category while browsing, you will get a listing of resumes belonging to that category in reverse chronological order. That is the resumes that have been uploaded most recently will be on top and the earlier uploaded resumes will be listed below those.

42 What kind of resumes do you have?
Our resumes are a cross section of different functional areas, educational qualifications, location preferences and years of work experience. Over 80% of the resumes in our database have at least 2 years work experience.

43 How do I benefit from e-recruits?
E-recruits is an efficient response/resume management tool to streamline your recruitment process. You can use e-recruits to: .

• Post and manage jobs on Jobsshell via a user-friendly interface
• Save time by organizing all applications in various folders
• Pre-screen candidates by asking them to respond to questionnaires when they apply for a job
• Efficiently contact candidates by creating and saving email templates
• Automate and simplify task for incoming applications by applying action filters against responses by creating and applying filters.
• Quickly scan the candidates' profile summary

44 How are e-recruits different from PRM (Posting Respond Management)?
PRM (Posting Respond Management) is a simpler version of e-recruits. It is also a response management tool but with limited features and comes for *free* with a Job Posting subscription. PRM allows you to view the responses against your jobs that are posted on Our site only,. While e-recruits also provides some additional features like searching resumes, assigning filters and questionnaires to jobs, creating folders to store and track responses and contacting candidates, which are not available in PRM.

45 Where can I see the jobs posted by me in the last few months and the jobs integrated from other media?
In e-recruits, various jobs are marked distinctively for quick access, in the following manner:

• Jobs posted by you during the last 3 months on our site but that are not currently active are marked as 'Inactive' jobs. You can't edit and refresh such jobs but can recall them. These jobs are available in your account for a period of 4 months from the date of these being inactive.
• Jobs that are currently active on the site are marked as 'Active' jobs. A job remains active till 30 days from the date of posting or the date of refresh. You can edit and refresh live jobs. You can also manage the responses for these jobs and download them.

 

46 What happens after my e-recruits subscription expires?
If your e-recruits subscription expires but your Job Posting subscription is still active, only response management will be disabled.
You will continue receiving responses against the live jobs [that were posted using e-recruits]; however, you will not be able to post any new jobs with e-recruits.
To ensure that you're responses are not deleted from e-recruits, we advise you to renew your subscription within 3 months of its expiry.

47 Can I share the resumes with people across different locations in my company?
Yes. To do this, move the desired resumes to your personal folder(s) and then share the personal folder. This will make the resumes available to all the sub-users, who could be using e-recruits from different/same locations in your company.

48 What is the difference between a super-user and sub-user?
A super-user is the one having administrative privileges on the entire account created for a company. He can create/delete the sub-users, edit account settings, monitor account usage, and assign various permissions to sub-users. A sub-user has restricted access based on the permissions assigned to him by the super-user.

49 Can I change my password as a super-user?
Yes. To do this, use the "Change Password" option available under eApps "Administration" page.

50 How can I update super-user and sub-user details?
The following details of a sub-user can be changed only by a super-user. A sub-user can't do these directly:

• Changing sub-user Email IDs
• Assigning rights to sub-user
• Creating and deleting a sub-user
• Assigning jobs to sub-users

However, sub-user's password can be changed both by the sub-user and the super-user.

 

51 Can I create new sub-users?
Yes, only if you have a super user login.

52 How many sub-users can I create?
You can create only up to 5 sub-users at a time.

53 How can I assign a particular job to a user?
Only a super-user can assign job(s) to sub-user(s). To do this:

• Click the "Assign Jobs" tab on Administration page.
• Click the "+" icon against the sub-user(s) to whom you wish to assign the job(s).
• Select the desired job(s) from the list that shows up and click "Assign Jobs" button.

The selected job(s) will get assigned to that user. Can also be done at the time of job posting under response management section.

 

54 Can I assign more than one jobs to a user?
Yes, a super-user can assign more than one job to a sub-user.

55 What all can I do in Job Management?
You can post a new job, delete a job from the site, delete a job from e-recruits, view total responses received against each job and search among the jobs. Besides this, you can also refresh and repost the existing jobs.

56 Can I view jobs that are not active on the site?
Yes, you can view all the jobs [active & inactive] posted till date unless you have deleted them from e-recruits. Jobs that are active on the site are marked as "Active" in e-recruits.

57 Can I view and edit job details for all the jobs?
Yes, you can view details of active as well as inactive jobs and also edit them through "Manage Jobs" page.

58 What is the difference between deleting a job from Job Posting and from eApps.
Deleting a job from Job Posting will delete the job(s) only from the site. However, deleting a job from eApps will delete the job permanently along with all its responses from eApps.

59 What is the difference between quick and advanced resume search in e-recruits?
Quick search is designed to give you results based on key criteria like job title, experience and location of the candidate whereas advanced search you can use more search parameters like UG/PG qualification, age etc.
For example, advanced search also searches the resumes based on the answers provided by the candidates to your questionnaire while applying for the jobs. It also gives you an option to search resumes within a job, across E-recruits in personal folders. Further to this, you can also save your advanced search criteria for re-use.

60 Can I save my search criteria?
Yes, you can save your search as a search agent and also modify it later. However, you can do this only for your advanced search criteria and not for quick search.

61 What is Response Management?
Response Management is a feature of e-recruits that helps you manage the resumes received against each job. You can move Resumes to folders, shortlist, put them on hold, deleting, forwarding and downloading them and contact candidates by email.

62 How can I take actions on the filtered resumes?
For this, you need to create a filter and specify the desired action to be taken as soon as someone applies to your job. For example, to contact a candidate whose resume matches your mandate :

• Go to the "Manage e-recruits Jobs" in e-recruits and click on the number of responses against the job for which you wish to create a filter. This will take you to the list of responses for this job.
• Click on "Create filter for this job" link at the top right corner of this page. This'll take you to the filter form.
• Create a filter specifying your criteria, like Age, Experience, and Qualification etc. The option to create filter is available against each job on
• On the filter form, select the action "Contact" to be applied to the filtered resume.
• Finally save the filter.

 

63 Sometimes I do not see the job that I had posted as a sub-user in my sub-user e-recruits. It is visible only in Super-user e-recruits. Why is this so?
This is because you do not have the rights for a particular job. Only a super-user can view this job. Please contact your super-user to get the desired permissions for the job.

64 Can I manage the responses received for the jobs not posted by me?
Yes, you can manage the responses received for the job(s) not posted by you, only if the super-user has given you the permissions to do so. You also need to have rights to e-recruits for this. More than one sub-users can manage the responses for the same job. Moreover, you can manage the responses only for those jobs that have been posted using e-recruits.

65 Can I get the details of all applicants at once and save them for future use?
Yes. Simply download them in Excel or word format. You can download all responses against a job or in a folder. You can download up to 2000 resumes at a time.

66 Is it possible to add some additional information to a resume while I am working on it?
Yes. You can add 'comments' to a resume through resume detail page where entire resume is visible. Up to 5 comments can be added per resume. Also, your comments can be a part of your downloaded resumes.

67 How can I share resumes with other people in my organization? ??
You can do this by either forwarding the resumes to their email ids or by creating a sub-user account for the person with whom you wish to share the resumes. For the second option, a super-user will first need to create a sub-user or share a sub-user login with the other person and give him the rights to manage responses for that job or share the personal folder in which resumes are saved. The option to forward them to other email id is available through resume listing and display pages.

68 What is "Automatch" option ?
It shows you those resumes that meet some of the crucial parameters in the job, like position, industry type, experience and location.
However, the Automatch is performed only till the job is active.

69 How can I gather additional information from the candidates when they apply for the job(s) advertised by me?
You can do this by creating a questionnaire and attaching it to your job(s). For example, if you want to check if the candidate has an H1B visa or not, you can add this question to your questionnaire. Once you assign this questionnaire to the desired job, the candidate is prompted to answer this as soon as he applies to that job. You can also mark the question as mandatory besides having different formats of questions like: open ended; multiple choice questions.
You can also save this questionnaire for re-use.

70 How do I assign a questionnaire to a job?
Once you have created the questionnaire:

• Go to "Response Management >> Questionnaires". On the "Manage questionnaires" page, select the questionnaire that you wish to use.
• Click on the "+" icon next to it [under "Assign to Job" column]
• On the dialog that comes up, select the job(s) to which you wish to assign the questionnaire and finally, click the "Assign" button.

The selected questionnaire will get assigned to the desired job(s).

 

71 Is there any limit to the number of questions that I can add in a questionnaire?
Yes, you can add up to 7 questions in one questionnaire. It is recommended to keep the questionnaire short and specific enough to ensure better responses.

72 Can I provide a pre-defined list from which to choose, to the candidates while gathering additional information from them?
Yes. For this you need to choose the desired format for your questions. To do this:

• Add the question to your questionnaire.
• Set the Question format to any of these:
  • Multiple choice with one answer
  • Multiple choice with more than one answers
  • Open ended
• Fill the rest of the fields in the questionnaire form. Save it.
• Assign it to the desired job(s).

Let's say, if you want the candidates to choose from a list of languages known, you can set the question format in the questionnaire to "Multiple choice with one answer" or "multiple choice with more than one answer". Finally, specify the list of languages in the field "Answer options".

 

73 Is there a limit to the number of questionnaires that I can create and save?
No. You can create any number of questionnaires.

74 How can I block a candidate from applying twice to a job or similar jobs?
You can do this from Job Listing page. Click the "Block" link against the desired job. Select the number of months for which you wish to block the duplicates, from the dropdown "Choose a time period" in the dialog that pops up. Finally, click "Block" and it'll block the duplicate resumes for the selected job.

75 How can I unblock the duplicate applications for an already blocked job?
On the job listing page, click the "Block" link against the desired job. Select the option "Do not block duplicate resumes" from the dropdown "choose a time period" and click "Block". This will unblock the duplicate applies from your job.

76 Can I send a common mail to multiple candidates at the same time?
Yes you can. To do this:

• First create a contact template [Response Management >> Contact Templates >> Create new template >> Fill the form and save the template, assign it a name.
• After you've created the template, go to the page where your resumes are listed and select the resumes to which you wish to send the mail.
• Click the button "Send Mail". Compose a new mail or choose from the existing contact templates and send.

 

77 Can I edit and use the existing email templates? If yes, how?
Go to "Job Postings" » "Contact Templates" All the existing contact templates will be listed on this page, from where you can edit, delete them or also create new templates. You can also share these templates among all sub-users in your company.

78 Is there a limit to the number of email templates that I can create and save?
You can save as many templates as you want.

79 want to share a folder with another sub-user and not all. How can I do this?
You cannot share a folder with any specific sub-user. Once you share it, it gets shared with all the sub-users.

80 Is there a limit to the number of folders that I can create?
There is no limit on the number of folders you can create. Also, there is no limit to the number of resumes that you can save in a folder.

81 What all actions can I take on resumes in a shared folder?
You can view the resumes, add comments to them, print, download and forward resumes in a shared folder. However, you can NOT move or delete resumes from a shared folder.

82 Can I recover a deleted folder?
On deleting a folder, all the resumes contained in that folder also get deleted along with any filters attached to those resumes. You cannot recover the same.

83 How can I stop irrelevant resumes from landing in my inbox?
To stop receiving irrelevant resumes in your inbox, you can apply a filter to the desired job(s). You can create a filter based on various criteria like age, experience, qualification and once you apply this to the job, only the relevant and filtered resumes will be sent to you. You can create filter in e-recruits through "Manage e-recruits Jobs". Click on the number of responses against the desired job and use the link "Create filter for this job" on the resume listing page, to create a filter.
While creating a filter you can also specify the action to be taken on the filtered resumes. You can choose to send them an auto reply, move/copy them to the desired folder(s), and forward them to other email id.

84 how does the filter get applied to any job and where do the matched and unmatched responses go?
Once you create a filter for a job, it gets applied as soon as a candidate applies to your job on the site. The responses matching the filter criteria go to the folders that you've specified in the filter itself.
A consolidated list of responses not matching your criteria is also mailed to you with a link to access details of each resume, in case you still wish to scan those responses.

85 How many filters can I set for a job?
You can set only one filter for a job.

86 What all actions can I take on the filtered resumes?
You can:

• Move/Copy the filtered resumes to a specified folder
• Forward them to other email ids as an attachment.
• Shortlist candidates, put them on hold, reject them

 

87 How can I keep a track of e-recruits activity in my account?
You can generate and download reports on the following in e-recruits: total responses received, short listed, put on hold and rejected, number of matching responses, number of emails sent and resumes viewed for a particular job or by a sub-user.
You can generate these reports for the desired duration for an individual sub-user or collectively for all sub-users. In case you wish to receive these reports in your mailbox at regular intervals, you can set daily, monthly, weekly alerts for these reports. However, this functionality is available only to a super-user.
You can also download these reports in MS Excel format.